Computer Support Specialist

Key Responsibilities: 

• Ensure reliability and performance of classroom and conference room technology for classes, presentations, and some musical and hybrid presentations.  

• Track tickets in the Help desk system utilizing ITIL best practices.   

• Provide first-level tech support to staff to resolve technical issues and close tickets.  

• Escalate issues to other members of IT as necessary.  

• Support and troubleshoot all printers, including ordering supplies and making service requests when necessary. 

• Assist Senior Academic Technology Specialist with supporting faculty and staff. 

• Support the Senior Academic Technology Specialist’s work to maintain proper operation of campus AV systems.   

• Monitor and report supply shortages to other members of IT as necessary. 

• Other duties as assigned. 

Curtis welcomes applications from people with a wide variety of experience and backgrounds, who are eager to work hard, learn, and contribute.

Education/Experience: 

• One or more years of experience providing technology support   

• Work experience in a higher education environment  

• Experience with AV equipment such as Polycom, Crestron, tablets, AV panels, etc  

• Windows and Apple OS administration  

• Basic Networking experience such as: DHCP, DNS, VPN, VLANs, and port and patch cabling  

• Wireless AP troubleshooting and support  

Knowledge/Skills/Abilities: 

• Demonstrated excellence in a customer service role  

• Excellent communication skills; oral and written  

• A demonstrated problem-solving attitude: relishing challenges, finding creative solutions, and facilitating productive relationships.  

• Must be able to multitask  

• Dependable and reliable  

The ideal candidate must exhibit:

• A positive, “can-do” attitude.
• Devotion and dedication to Curtis, its students, alumni, and parents.
• Passion for their work, and contribution to the field of classical music and greater good.
• Commitment and accountability for their work, and their ability to effect change.
• Desire and willingness to collaborate, think creatively, and make data-driven decisions.
• Respect, courtesy, and patience for colleagues, other staff, faculty, patrons, core constituents, and volunteers.
• An eagerness to make Curtis a more diverse and inclusive institution.

• Routine for office environment .
• Some light physical labor involving equipment moves and room setup, with lifting unlikely to exceed 20-25lbs.  Curtis maintains several historic buildings to which egress is gained by stairs only. 
• You will be one of several IT staff members sometimes on call for emergencies outside of business hours.
• Occasionally, you may be required to work evenings, weekends, or come in early as needed.
• This is an onsite position in Philadelphia, PA.  Remote work will be approved on an as needed basis if the department has adequate coverage.
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States for any employer at the time of hire.
• COVID-19 vaccination is a requirement for all positions at the Curtis Institute of Music and all new hires are expected to be fully vaccinated before beginning work.
• The final candidate will be required to successfully pass a background check and obtain PA Act 153 clearances.

• Gross annual salary for this position is $60,000.
• The Curtis Institute of Music offers a number of perks for full-time staff including free meals on campus during the academic year, a wellness stipend, and mass transit support with employer-sponsored, all-access SEPTA Key Advantage program enrollment.
• This position is benefits eligible. Curtis offers a comprehensive benefits package for eligible employees including health, dental, and vision insurance, basic term life and accidental death and dismemberment insurance, short and long-term disability insurance, supplemental insurance options, and paid parental leave.
• 401k plan participation after 1 year of eligible service consistent with the plan requirements.